1. General Provisions
These Terms of Use (hereinafter referred to as the “Agreement”) govern the relationship between the WestChange service (hereinafter referred to as the “Service”) and an individual or legal entity (hereinafter referred to as the “User”) when using the site and digital asset exchange services.
By using the Service, the User confirms that he has read the Agreement, understands its contents and fully agrees with its terms. If the User does not agree with the Agreement, he is obliged to stop using the Service.
2. Description of services
The Service provides information technology services for organizing the exchange of digital assets and/or payment instruments.
- accepts an application from the User
- processes the payment
- transfers assets to the specified details
The Service is not a bank, investment company, broker or depository.
3. Terms
- Application — the User’s request for the exchange of assets.
- Assets — cryptocurrencies or other payment instruments available on the site.
- Exchange rate — the value displayed in the application creation form.
- KYC — the procedure for identifying an individual.
- AML — verification of the origin of funds/assets.
4. Registration and access
The User is obliged to provide reliable data, not to transfer access to third parties and to ensure the security of his account.
The Service has the right to restrict access or require verification in cases provided for by this Agreement and AML/KYC policies.
5. Procedure for creating and executing an application
- The user creates an application.
- The service fixes the rate or applies a floating rate (depending on the application type).
- The user makes a payment.
- After confirming the payment, the service transfers the assets.
The application is considered completed after sending the assets to the details specified by the user.
6. Identification and AML checks
The service has the right to require KYC/AML verification, including documents, selfie/video and confirmation of the source of funds (SoF).
The application may be suspended, postponed or canceled in accordance with AML/KYC policies until the verification is completed.
7. Refund
Refund is possible in case of technical error, impossibility of performing the transaction or after completion of the AML check.
Refund is made to the sender’s details after confirming the identity. Network and payment systеm fees may not be refundable.
8. Usage restrictions
Prohibited:
- use of VPN/Tor/anonymizers
- use of other people’s accounts or details of third parties
- fraud and malicious actions
- money laundering or financing of illegal activities
Violation may lead to account blocking and suspension of operations.
9. Risks
- Digital asset rates are volatile
- Blockchain transactions may be irreversible
- Incorrect details may result in loss of funds
The service is not responsible for user errors, blockchain delays, bank/payment systеm failures.
In the event of payment of funds by application for third-party details, the site is not responsible for transfers to third-party details to which the user does not have full access.
10. Commissions
Commissions are displayed in the application. They may inсlude service, network and/or payment systеm fees.
In the event of any repeated payments being credited to our details after the execution or cancellation of the application, erroneous payments or payments exceeding the application amount, we will make a refund with a service fee of 5%, min. 5 USD (covering the total cost of labor for processing the application and organizing the refund). The refund will be made within 24 hours.
11. Liability
The Service is not responsible for the actions of third parties, incorrect details or blocking of transactions by the bank/payment systеm. The maximum liability of the Service is limited to the amount of the relevant transaction, unless otherwise provided by law.
12. Taxes
The User is solely responsible for declaring and paying taxes related to transactions.
13. Force majeure
The Service is not responsible for delays caused by actions/failures of third parties (banks, payment systems, blockchain networks), technical work, attacks or other circumstances beyond the control of the Service.
14. Intellectual property
All content of the site is the property of the Service and is protected by law. Any copying or use without permission is prohibited.
15. Change of terms
The Service may change the Agreement unilaterally. Continued use of the site constitutes acceptance of the new version.
If you do not agree to the terms of this Agreement, do not use the Service.